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創 立：民國65年7月1日
負 責 人：董事長 李博文
主要業務：市區公共汽車、公路汽車客運、國道客運
經營區域：大台北地區、基隆市、台中市及宜蘭縣
營運概況： |
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項 目 |
概
況 |
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路 線 |
台北市聯營公車路線40條
台北縣轄市區公車路線7條
宜蘭縣轄公車4條
公路汽車客運路線2條
國道客運路線3條 |
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車
輛 |
600輛 |
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員 工 數 |
1000人 |
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站
場 |
三重站、二重站、新莊一站、新莊二站、三峽站、
內湖站、東園站、大龍峒站、士林站、南港站、經貿站、汐止站、雙溪站、社子站、基隆站、羅東站、安康站 |
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車輛維修場 |
三重保養廠、三重檢修班、二重檢修班、新莊一檢修班、新莊二檢修班、內湖檢修班、士林檢修班
、汐止檢修班 |
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(1)實施人性化管理、建立「以人為本」的企業經營理念。 |
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(2)培養「顧客至上」的觀念。 |
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駕駛員的顧客是乘客
技工的顧客是駕駛員
主管幹部的顧客是駕駛員、技工
市民大眾都是我們的顧客！ |
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(3)營造良好的工作環境，供給員工合理的福利及待遇。 |
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(4)提供最整潔的車容及最安全、親切的行車服務。 |
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(5)年輕化的經營團隊，以持續增進和社區乘客之間更好的互動為己任。 |
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(6)將〝行車安全〞〝服務品質〞及〝營運績效〞三者融為一體，導為相輔相成的良性循環，奠定公司永續經營的基業。 |
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民國八十七年六月，本公司以全系統通過英國SGS ISO
9001:1994年版國際品質驗證，民國九十年三月，再度通過ISO
9001:2000年最新版驗證，將全公司作業系統導入說、寫、做一致的目標管理審核體制，大幅提升營運與服務績效。
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首都客運公司自民國
八十九年起，在台北市政府交通局主辦之「台北市聯營公車營運服務指標評鑑」競賽中，連續第一名蟬聯
十五期。
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★About
Capital Bus |
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1.
Company introduction |
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Founded: July 1, 1976
Person in charge:
Chairman Lee Po-wen
Main business: urban
public bus transport, highway passenger
transport, national freeway transport
Regions of operation:
Taipei, Keelung City, Ilan County and
Taichung City
Overview of
operations:
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Item |
Overview |
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Routes
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Taipei,
joint operation of 40 bus routes
Taipei
County and urban areas, 7 bus routes
Ilan
County, 4 bus routes
Regional
highways, 2 routes
National
freeways, 3 routes |
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Number of vehicles |
600 |
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Employees |
1000 |
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Stations |
Sanchung, Erzhong,
Sinjhuang No. 1, Sinjhuang No. 2, Sanxia,
Neihu, Dongyuan, Dalongdong, Shilin,
Nangang, Trade and Commerce, Xizhi,
Shuangxi, Shezi, Keelung, Luodong,
Ankeng |
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Vehicle maintenance
stations |
Sanchung Maintenance
Station, Sanchung Inspection and
Maintenance Office, Erzhong Inspection
and Maintenance Office, Sinjhuang No. 1
Inspection and Maintenance Office,
Sinjhuang No. 2 Inspection and
Maintenance Office, Neihu Inspection and
Maintenance Office, Shilin Inspection
and Maintenance Office, Xizhi Inspection
and Maintenance Office |
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2. Characteristics
of corporate culture
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(1)
Implementation of humane
management to establish a
"people-oriented" business
philosophy. |
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(2)
Training under "customer
first" concept. |
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The
drivers’ customers are the
passengers
The
mechanic's customers are the
drivers
The
customer is in charge of
cadres drivers, mechanics
The
public are our customers! |
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(3) To
create a good working
environment, reasonable pay
and benefits for our staff. |
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(4) To
provide the cleanest and
safest vehicles as well as
courteous service. |
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(5)
Youthful management team to
continue to carry out our
duty to the community
through better interaction
with passengers. |
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(6)
"Traffic safety", "quality
service" and "performance"
combined as part of a
virtuous cycle that the
company has created as the
foundation for sustainable
development. |
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3. First in the
nation to win the international ISO9001
quality certification for service in
passenger transport. |
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In June 1998,
system-wide the company passed the
British SGS ISO 9001: 1994 version
international quality authentication,
and in March 2001, we again passed the
latest version of the ISO 9001:2000
authentication, making the entire
operating system of the company
consistent in terms of what it says,
writes and does under the management of
a review system, substantially improving
our operational performance and service. |
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4. Top ranking in the
Taipei urban bus service industry
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Since 2000, under the
sponsorship of the Taipei City
Government's Department of
Transportation, Capital Bus has taken
the lead in the "Evaluation Indicators
of the Taipei Joint Operated Bus
Services" 18 times in a row. |
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